Customer Support & Contact Centres

Keep service teams ready for the queue.

Sofia helps managers respond to last-minute absences and record each coverage decision around the rules they set.

Built for coverage decisions

Respond without losing the record.

Sofia helps teams run the call-off workflow around their existing roster. Managers keep control of eligibility rules and can see each offer, response, and roster change.

Sofia does not provide workers or replace manager judgement about who can cover a shift.

Information pack

Request a free information pack

A practical overview of Sofia, activation, and A$200-per-store pricing for your operation — sent straight to your work inbox.

Call-offs by call or by text, from the roster rules you set
How the first store is activated
A$200 per store per month

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