What we do, and what we don’t

Shipped

• Call Sofia — conversation engine

  Per-store number on the live phone path, coverage matcher, Tanda and Firestore adapters, kill switch. Each store has its own number after you subscribe. This site does not publish a line to call.

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• Platform maintenance mode

  Ops toggle. Public site 503s onto a brief page. The phone webhook says the message and hangs up.

• Explainable Auto-Fill with run history

  Hard constraints then weighted scoring, per-assignment reasoning, and one-click undo of a whole run.

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• Fair-workweek ledger

  Append-only premium tracking across ten jurisdiction presets, set per location, with an audit-ready export.

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• More jurisdictions

  Philadelphia, Emeryville, Berkeley, Evanston, and unincorporated Los Angeles County join the five already shipping. A city that is not listed is still a custom pack.

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• Offline-first time clock

  Deterministic punch ids, a device hold until sync succeeds, a break answer that does not insert a break, optional grace or rounding, an optional still, declared tips when the till is on, and one exception inbox on Timesheets.

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• Demand forecasting

  Recency-weighted expected staffed hours by weekday, position, and daypart. A manager can leave a holiday week out of the average. Included on every plan.

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• Worker self-service

  Open-shift claiming, worker-to-worker swaps, availability, time off for a day or a portion of a day, and earned-so-far pay.

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• Skills inferred from shift history

  Open a person on Team. A position they were assigned at least twice in the last eight weeks, and are not tagged for, is offered as a chip. Adding it is a click in the editor — nothing is written until you save — and Auto-Fill can then schedule them there.

• Ask Sofia

  Checkable answers for the store and week open on Schedule. Chips open that screen. Fill Saturday explains the ranking and does not apply it. A product that is off is named as off.

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• Notification deep links

  A notification opens the right week, location, and shift — Schedule for managers, My shifts for workers.

• Tanda OAuth

  Connect Tanda from Sofia settings. Tokens stay on the server. The adapter fails closed if Tanda is disconnected.

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• Store billing

  A$200 per store per month via Stripe. Subscribe from Settings, cancel in one click, unused days refunded, card detached. Unpaid workspaces keep working.

• Pay runs

  An admin turns Payroll on. A manager builds a draft from approved hours, paid leave, and recorded tips when those products are on, and can type hours when Time is off. My pay lists the rows that add up to the gross. The CSV is the clerk's to import. Sofia does not sync to Xero, KeyPay, Gusto, or ADP. There is no tax filing and no bank file.

• Till

  An admin turns POS on. Staff record items, tax, a tip, and a tender of cash, card, or other. Card means the payment was taken somewhere else. Paid items split by daypart. A minute weight can suggest empty shifts, and they stay drafts until a manager accepts them. Sofia does not charge a card and does not read an external till.

• Staff messages

  An admin turns Messages on. Everyone, a channel per location, a channel per position at that store, and direct messages. A new message rings the bell without the message text. A qualified yes in the channel can take an offered shift. It is not customer SMS.

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• Reports

  An admin turns Analytics on. The report is one store and one week. The scorecard names scheduled hours, approved hours when Time is on, labor against the typed plan and against till sales when the till is on, and premiums booked in the ledger. A closed week can show forecast accuracy from shift history. Voice fills and the median come from the call log. A store that did not save a report is absent. Sofia does not invent award rates, tax, or message volume.

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• Tanda drift

  On a Tanda roster, a manager compares the open week. Opening the report changes nothing. One row can be written to Tanda or reloaded into Sofia. An in-app claim, swap, or leave approval uses the same adapter. A cost Tanda returns is labelled from Tanda and is not stored as a wage. Pay items, punches, and till sales are not pushed. Deputy and 7shifts are not connected.

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